District Manager

Delaware, Maryland, Oklahoma, Orlando, Philadelphia, Richmond, South Carolina, SOVA, TAMPA, Virginia
Posted 4 weeks ago

Elite Metro Corp is always interested in hearing from talented, globally-minded individuals with passion for Technology and Customer Service.

If you are passionate about driving sales, fast-paced environment, and a team leader then we would love to hear from you!

MAIN JOB OBJECTIVE

Responsible for all aspects of management of multiple store locations in a district.

For each store, The District Manager is responsible for recruiting, developing and training a staff that is dedicated to driving the business. In addition, the District Manager is responsible for the merchandise, inventory, meeting all operational budgets providing and maintaining a proactive business plan and sales floor.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Track, monitor and communicate business results
  • Seek new ways to increase business
  • Ensure individual sales goals are set for sales associates; manage results to ensure peak performance
  • Support the development of associates’ sales techniques. Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

 

CUSTOMER SERVICE

  • Ensure all Sales Reps provide the highest level of customer service
  • Ensure Sales Reps maintain Elite Metro Corp policy and standards
  • Manage customer database and utilize information to increase sales and contact customers.
  • Maintain floor presence to assist customers and Sales Reps with any difficulty.
  • Resolve all customer problems and complaints quickly and effectively
  • Assist Sales Reps with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Manage all special events inclusive of promotion and other events.
  • Empower Team to make decisions in the customer’s best interest that also support the Company’s benefits.

 

OPERATIONS

  • Ensure facility maintenance, presentation and organization
  • Maintain a systematic auditing program to ensure full location compliance in all areas
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Ensure deliveries are properly processed in a timely manner
  • Manage and conduct bi-annual inventories
  • Support and assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all Shipping/ Receiving policies and procedures
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and audits
  • Build and maintain good communication with members of corporate office, office and other stores
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel, and Score cards.

 

MERCHANDISING/VISUAL

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and always reflects the correct visual image
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, MetroGO course, etc.
  • Continually evaluate the performance of each Sales Reps and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Ensure integrity of payroll and the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image and always adhered to

 

WORK EXPERIENCE

  • 2 years district/regional management preferred
  • 3 years Sales experience preferred
  • Transportation required or willing to travel up
  • Retail Management experienced 2-5 years required
  • Spanish speaking is preferred but not required

Job Features

Job CategorySales, Sales & Administration

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